ACCESS TO VIEW PRODUCTS

Access to view our products is restricted to existing wholesale customers. If you are interested in setting up a business account, please contact us. Retail customers can shop Dr.MOM Nutrition  products on our retail site {www.dr.momnutrition.com}. A list of some stores that carry our products is available here.

SHOP WITH CONFIDENCE

Your satisfaction is our #1 priority.

We guarantee that all of our supplements.Within 30 days of your order, if for any reason you are unsatisfied with our products, please email us at Dr.mom@drmomnutrition.com and we will guide you through the returns process. We will get back to you in 2 – 5 business days.

If you have any unopened products (safety-seal around the bottle-cap is fully intact), we kindly ask that you ship it back to us.. We offer a 100 % money back guarantee. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, You must contact the store before any items are returned.

PRICES AND DISCOUNTS

Our prices are in US dollars (USD). Prices shown are wholesale list prices.

PAYMENT METHODS

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms please contact your sales rep for a credit application.

I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?

simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Dr.mom@drmomnutrition.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

SHIPPING + DELIVERY + RETURNS

We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.

Please allow 4-7 days production time for your order to ship out, Average shipping times are 15-21 days based on location.Tracking numbers will be updated 3-5 days after your order has been shipped.If you don’t have a tracking number after 7 business please email us at Dr.mom@drmomnutrition.com. You will not be charged for any items that are not shipped, back ordered items will only be charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.

International Orders to Canada are not eligible for Free Shipping. The amount we are charging for shipping is the nearest estimate amount to pay based on weight and location. Due to costs of customs processing and transit-times, all international orders are final sale.

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please contact your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.